Trading Hours

Johannesburg and Cape Town Monday to Thursday 08:00 to 16:30

Fridays 08:00 to 15:30: Please note early Friday closure

Durban Monday to Friday 07:30 to 16:30

JHB 24 Hour Fax Line 011 - 674 5559 for sales, customer services, and account queries. 24 Hour Fax Line (011) 472 3095 for administration department (Do not use for orders if possible).

Cape Town 24 Hour Fax Line 021-593-1260 for sales, customer services, and account queries.

Durban 24 Hour Fax Line 031-564-7530 for sales, customer services, and account queries.


Customer Qualification (Picture Framing) 

We supply our products and services as a wholesaler to the picture framing trade only. The following guidelines have to be met in order for a person to qualify as a Supreme Mouldings customer. Qualification based on the guidelines below will give you access to our products at wholesale prices.

  • Be actively involved in picture framing.
  • Operate a full time business.
  • Have regular business hours.
  • Be in possession of the required machinery.

Please note that any person visiting our showroom, who is not registered as a picture framer with Supreme Mouldings, will be requested to fill in a customer qualification form to ensure that they meet the above criteria.

For the convenience of registered picture framers, our wholesale price list is displayed in our showroom. Should you as a picture framer send one of your customers to our showroom to select a product, please be aware that your customer will have access to this price list. Should you give any person permission to collect your order or to buy product on your account, we request that you supply a letter of authorisation in order to safeguard yourself.

Supreme and Style Frames

INTEREST AS PER NATIONAL CREDIT ACT WILL BE CHARGED FOR OVERDUE ACCOUNTS

Discontinued Items

Although the majority of our product range is of local manufacture, the raw materials used are either imported or sourced locally. We therefore have no control over variations in paint or stain colours, changes in imported foils or products being discontinued by overseas suppliers. Although we will do our best to advise you of changes in advance, Supreme Mouldings reserve the right to discontinue and/or change items without prior notification


Samples

Moulding Corner Samples:
Corner samples are available for any moulding on request. Please allow production lead time of 48 to 72 hours depending on quantities ordered. All samples/catalogues supplied at no charge will remain the property of Supreme Mouldings.

Mountboard Samples:

  • Premier Mountboard Corner Set
  • Premier Mountboard Swatch Deck
  • Crescent Regular Mat Board Corner Set

We do not manufacture Crescent samples. These sample sets may be out of stock occasionally. All no charge mount board samples remain the property of Supreme Mouldings.

Moulding Pack Sizes

We have included, for your convenience, a column designating pack sizes in lengths per pack in the price list. This is determined by the size and shape of the moulding in order to avoid damage during transit. In the case of imported items pack sizes are beyond our control. Smaller quantities would result in damaged moulding being delivered to you. Aluminium mouldings are packed 6 m per pack (2 x 3m standard lengths). Wood mouldings vary in length from 2.0m to 3.1m. When executing your order we will supply you with a quantity equal or closest in excess to your requirement to ensure that you have enough product to complete your frames. You will notice that most of the smaller profiles are wrapped in two lengths per pack to avoid damage. Please note that it is not possible to split packs.

Product Range

We at Supreme Mouldings endeavour to be a one stop source for all your framing/decor product and service needs. We are committed to continually providing you with high quality products, fast friendly personal service and value for money. To this end we are constantly upgrading and improving our product range. We therefore would ask you to keep us updated on any changes in your postal address so you can be sure to receive our regular mail drops and product updates. Should there be product lines you would like to see in our range, or if you feel there is anything we can do to improve our service to you, please do not hesitate to contact us. The majority of our moulding profiles are of our own manufacture and should you require any profile or finish that is not available as a stock item in our range, we have the facilities to manufacture special runs to order. Please note that these runs are subject to minimum order quantities that will vary according to the moulding required. Please note that moulding widths and colours descriptions have been included in the price list for your convenience. The width in millimetres indicated is the overall size of the moulding including the rebate.

Supreme Mouldings is proud to offer Wall Decor, Curtain Rods and Architectural mouldings. Please speak to your sales representative for updates/presentation of such ranges.


Overdue Accounts

Interest will be charged on all overdue accounts.

Ordering Information

Telephonic Orders:

To assure you of the best possible service, please review the following guidelines when placing a telephonic order.

FURNISH OUR SALES TEAM WITH THE FOLLOWING INFORMATION.

  • Trading name of your company.  
  • Product number and the quantity you require.
  • Product code and description where applicable.
  • Your name and company order number.
  • Delivery method. Specify road transport carrier name if applicable 


PLEASE: MAKE A NOTE OF THE FOLLOWING FOR YOUR OWN RECORDS.

  • Time and date your order was placed.
  • Name of the person taking your order.

This information will assist in speeding up any queries you may have regarding your order, delivery, etc.

Please insist that telephonic orders are read back to you using the phonetic alphabet i.e. 15B for Bravo - 6 metres. 15D for Delta - 6 metres. This will avoid the inconvenience to your customer that could be caused by incorrect supply. Wherever possible, place your orders by fax, or email.

  • Sales fax: JHB 011 674-5559 CT 021-593-1260 DB 031-564-7530
  • Telephone: JHB 011 086 8888 CT 021-593-1133/4 DB 031-563-6934

Backorders

Should a product (excluding samples) you require not be available ex-stock at the time of placing your order, a facility exists that will enable you to place the item on backorder. If you advise our sales team at that time, the product will be backordered. The information is captured in our computer system and the product will be supplied as soon as the stock becomes available. Please note that products are not backordered unless you specifically request it. Delivery charges do apply to backorders. We would however recommend that you take your backorder with your next delivery.


Chop Services

Not available through our Cape Town branch, Courier orders will not be joined.

Supreme Mouldings offer a frame cut to size facility on our Wood, Enviroline, and Aluminium range of products. This option will save you the expense of purchasing product lines that do not move high volumes in your operation, in cut or cut and join format. You are protected from the risk factor involved in excess product being damaged prior to another framing job for that item is required. Certain moulding profiles in our product range exceed the maximum cutting width on a foot-operated guillotine, and our chop and join facility puts you in a position to offer these products to your customer. Please note that a minimum of 1 meter will be charged for. Due to problems with deliveries, we do not offer a joining service for frames over 1, 2 meters in length due to the risk of damage.

Chop Services orders to be faxed

Not available through our Cape Town branch courier orders will not be joined.

Supreme Mouldings offer a frame cut to size facility on our Wood, Enviroline and Aluminium range of products. This option will save you the expense of purchasing product lines that do not move high volumes in your operation, in cut or cut and join format. You are protected from the risk factor involved in excess product being damaged prior to another framing job for that item is required. Certain moulding profiles in our product range exceed the maximum cutting width on a foot-operated guillotine, and our chop and join facility puts you in a position to offer these products to your customer. Please note that a minimum of 1 meter will be charged for. Due to problems with deliveries, we do not offer a joining service for frames over 1, 2 meters in length due to the risk of damage.

When ordering chop service please furnish the following information:

  • Profile number required.
  • Internal size of the frame (the exact size of the finished artwork or the glass size) in millimeters. Our chop service department will make the allowances required for the artwork or glass to fit.(2mm)

Chop Service - Please specify if you require the frame cut and joined or cut only. A flat-rate fee of R6-00 per frame will be charged for joining, which includes corner touch-ups if necessary, as well as packaging to protect the frame during transport for delivery to you. 50% deposit payable for customers with credit terms “COD” on all chop services

Aluminium Chop Service - Please specify if you require joining kits as these are not supplied with our metal chop service unless specifically ordered. Joining kits can be ordered in single frame packs, or in bulk packs that will accommodate 100 frames.

PLEASE NOTE: Orders of 20 or more frames require a 72 hour production lead time.

Collect Orders

Should you place an order for collection at our warehouse, please allow 4 hours for processing from the time of placing the order to collection of your goods. Invoices for collect orders can be obtained from our showroom team prior to goods being picked up from our Despatch. Should there be more than one order placed, please ensure that the person collecting your goods has a list of all the products that have been ordered. This will avoid the inconvenience of goods left behind. Collect orders must be collected within 14 days, if not the order will be credited and a handling fee will be charged.


Collect Orders Deliveries

COMPANY VEHICLES

Supreme Mouldings operate regular delivery services in the Gauteng, Durban and Cape Town areas. We request your co-operation by placing your orders before 16:30 on the day prior to your delivery. Due to the number of delivery stops and delivery volumes encountered in the daily delivery schedules, it is not possible to request specific delivery times (i.e. before 11:00 or after 2:00). We ask your co-operation in allowing our drivers to complete their stops in the shortest time possible. Unnecessary delays can result in the daily delivery route not being completed and products having to be rescheduled for the next available delivery day. Please note a delivery charge will be charged on all deliveries.


Road Transport

Prices quoted are ex-warehouse Supreme Mouldings. We take great care in packaging your orders to ensure they arrive on time and undamaged. Occasionally, however material is damaged in transit due to circumstances beyond our control. Road transport and rail claims for loss and damage will not be processed by Supreme Mouldings. These claims must be made with the independent carriers. Independent carriers are telephoned to collect your goods as soon as the orders are ready, and once we have contacted them their response times are beyond our control. Please note road transport and rail charges are for your account. Please allow a minimum of 48 hours of processing time from the time your order is placed until it is despatched.

Returns Policy

Please note that all stock ordered, executed and delivered by Supreme Mouldings is automatically replenished. Therefore, products may not be returned under the following circumstances:

  • Incorrectly ordered.
  • Stock is not in its original packaging.
  • Damaged goods older than seven days.

Stock will be accepted for return under the following circumstances:

  • Product for return was incorrectly executed by Supreme Mouldings.
  • The product delivered was damaged.
  • Goods are returned with proper authorisation and necessary documentation. If not done, this could cause a delay in credits being passed. Please always reference the original invoice number that products were purchased on.
  • If the product is undamaged and not used, mitred mouldings will not be accepted for credit.

Incorrect product delivered and damaged goods will be replaced. Please inspect all goods on receipt of delivery. Should you find anything to be wrong, please advise your internal sales person with immediate effect so we can fix the problem as soon as possible. As mentioned, you may only return product if it is defective, not ordered or incorrectly supplied within seven days from receiving the order.

Once we have inspected the product and validated the return, we will either credit your account, replace goods or refund you. Please bear in mind that refunds can take up to 5 -10 working days to be processed. Goods cannot be returned if the purchaser is unable to sell it due to the fact that we have replaced the stock.

We wish to point out that our drivers have been instructed not to take back goods without valid pick-up slips. Please ensure that when goods are handed to our driver, a signature for the quantity of product that has been given to him is obtained. This will avoid any discrepancies between quantities sent back and quantities credited.

Supreme Mouldings does not accept any responsibility for goods returned without documentation and any subsequent discrepancies arising. We reserve the right to apply a handling charge of 15%.

Shortages & Claims

Please note that claims for goods short delivered or damaged must be made within 24 hours after receipt. Although we take every possible precaution to avoid goods being damaged during transit, we request that you inspect your product as soon as our drivers have left and advise us of any discrepancies. Claims entered into more that 24 hours after delivery shall not be deemed valid.


Welcome to Supreme Mouldings

These terms and conditions outline the rules and regulations for the use of supreme-mouldings's Website.

supreme-mouldings is located at:

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use supreme-mouldings's website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of . Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using Supreme Mouldings's website you consent to the use of cookies in accordance with Supreme Mouldings's privacy policy.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate/advertising partners may also use cookies.

Hyperlinking to our Content

  1. The following organizations may link to our Web site without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
    5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
  1. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
  2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
    2. dot.com community sites;
    3. associations or other groups representing charities, including charity giving sites,
    4. online directory distributors;
    5. internet portals;
    6. accounting, law and consulting firms whose primary clients are businesses; and
    7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party's site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@supreme-mouldings.co.za. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party's site.

No use of Supreme Mouldings logo or other artwork will be allowed for linking absent a trademark license agreement.

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Credit & Contact Information

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